Customer Information
Kinguin merchant: turkepinstore
FAQ
How we deliver accounts
After you submit your redeem request, the status page shows the delivery progress for your order. Non-subscription accounts are usually completed within 2 hours, while subscription accounts may require up to 24 hours. The delivered account follows the exact scope described on the Kinguin product page.
What to do after receiving the account
Sign in to the delivered mailbox, change the game account password, update the mailbox password, review recovery details and secure any 2FA information provided with the order. Where mailbox access is included in the Kinguin listing, the related email credentials are delivered together with the account details.
How to cancel or report a problem
Open your order at https://www.kinguin.net/inventory/games, click Show Key, then choose Report a Problem. You can also open the Kinguin Resolution Center directly at https://www.kinguin.net/app/dashboard/createreport.
Refund policy
Claims, returns and refund requests must be handled through the Kinguin Resolution Center. Eligibility depends on the product type, delivery stage and whether the delivered account has already been changed, linked, activated, or otherwise altered by the customer. Where available, refund handling is decided by Kinguin and may be processed to Kinguin balance or the original payment method according to Kinguin procedures.
Account validity risks
Changing region, currency, linked services, recovery details or subscription settings may affect account validity and may also affect claim eligibility. Always review the delivered account carefully before making changes.
Account condition
Unless the product listing explicitly says otherwise, the delivered account is prepared for first customer use. Each delivered account is intended for one customer only.
Product scope
The delivered account includes the product scope described on the Kinguin listing. Unless the listing clearly says otherwise, the account is intended to contain the single game or subscription purchased by the customer.
Privacy Policy
This delivery page is operated by turkepinstore. We do not require personal information to release an order; access is based on the redeem link or check number.
Technical data such as IP address, browser or device data, redeem/check identifiers and fraud-prevention logs may be processed only for delivery, fraud prevention and compliance. We do not use customer data for marketing or advertising purposes.
If you need your personal data removed, contact info@psturkeyacc.com and include your Kinguin Order ID or check number.
Any claim, dispute or support process should still be handled through the Kinguin Resolution Center when it concerns delivery, refunds or product issues.
Terms & Conditions
Accounts are delivered in the condition advertised on Kinguin. Delivery timing starts after the redeem request is submitted.
Non-subscription accounts are usually completed within 2 hours. Subscription accounts may require up to 24 hours.
After delivery, the customer should secure the mailbox, password, recovery details and any 2FA information. Customer-side changes, playtime, linking or purchases may affect claim eligibility.
Unless the product listing explicitly says otherwise, the delivered account is prepared for first customer use and is intended for one customer only.
Where mailbox access is included in the Kinguin listing, the related email credentials are delivered together with the account details.
The delivered account includes the product scope described on the Kinguin listing. Unless the listing clearly says otherwise, the account is intended to contain the single game or subscription purchased by the customer.
All disputes, refund requests and delivery issues must be handled through the Kinguin Resolution Center.
Contact
If you have general questions, contact us at info@psturkeyacc.com.
For cancellations, returns, missing delivery or account-related issues, please use the Kinguin Resolution Center first: